During 2022, we strengthened the ESG model, which includes Group-wide priorities and specific strategies for each business, based on five main areas: Corporate Governance, Employee Development, Customer Satisfaction, Sustainable Processes and Products, and Operational Efficiency and Continuity. Each area has its own lines of action and is related to the SDGs.
In addition, the Sustainability Model responds to a long- and medium-term strategy for risk management. The integration of this model aims to ensure the operational continuity and growth of each of the businesses, while seeking to maximize the positive impacts and minimize the negative impacts that the Company's operations may have on our stakeholders.
To ensure compliance with the strategy, the Sustainability area works constantly to prioritize initiatives and coordinate efforts. It is also responsible for monitoring progress on the Scorecard indicators and reporting the results to the Board of Directors.