The approach is based on the ESG (Environmental, Social and Governance) model, which includes group-wide priorities and specific strategies for each business. This model comprises five fundamental areas: Corporate Governance, Employee Development, Customer Satisfaction, Sustainable Processes and Products, Operational Efficiency and Continuity. Each of these areas has its own lines of action and is related to the Sustainable Development Goals (SDGs) of the United Nations, demonstrating a commitment to global sustainability goals.

To ensure the implementation of this strategy, the Sustainability area is continuously engaged in prioritizing initiatives and coordinating actions throughout the company. In addition, it monitors progress on the Scorecard indicators and a representative reports the results to the Board of Directors, ensuring effective accountability in terms of sustainability.